ABOUT ME



Professional IT Technician and Software Developer

GET TO KNOW ME!

Hello there, I’m Vashish Beedassy known as “Vash Beedassy”. I hold a Diploma in Software Development from South Metropolitan TAFE, Western Australia. I am also currently enrolled in the Bachelor of Information Technology at Melbourne Polytechnic. In addition, I possess an overall of 5 years working experience in various roles specifically in the IT industry where I have been able to develop significant technical IT skills; interpersonal skills; communication skills; problem solving/negotiations skills and customer service skills.

I really enjoy working in the IT field and I am looking forward to continue to build my knowledge and experience in the field.

HIRE ME

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CUSTOMIZATIONS

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MY RESUME



EDUCATION

2019

BACHELOR OF INFORMATION TECHNOLOGY

Melbourne Polytechnic, Victoria, Australia
2015-2017

Diploma in Software Development

South Metropolitan TAFE, Western Australia
2014

Higher School Certificate

Cambridge University
2013

School Certificate

Cambridge University

EXPERIENCE

2018-2019

Application Support Analyst

Global Primex LTD
● Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
● Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
● Monitor the availability, performance and throughput of supported IT applications.
● Maintain IT application support technical documentation.
● Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change roll-out plans etc.
● Ensure capacity, availability, security and service support requirements are considered in all IT application changes.
● Understand and comply with the IT organisation requirements, processes, procedures and policies.
● Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationship
2017-2018

IT Support Officer

Beach Authority
● Installing and configuring computer hardware operating systems and applications.
● Monitoring and maintaining computer systems and networks.
● Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
● Replacing parts as required.
● Providing support, including procedural documentation and relevant reports.
● Following diagrams and written instructions to repair a fault or set up a system;
● Supporting the roll-out of new applications;
● Setting up new users' accounts and profiles and dealing with password issues.
● Responding within agreed time limits to call-outs.
● Working continuously on a task until completion (or referral to third parties, if appropriate).
● Prioritising and managing many open cases at one time.
● Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
● Testing and evaluating new technology.
● Conducting electrical safety checks on computer equipment.
2012-2016

Computer Repair Technician

Eugene Informatique
● Accept customer desktop and laptop systems in-store for repairs.
● Request information about software and hardware issues and document all
● Troubleshoot systems and works with customers to determine needed hardware of software changes.
● Break down systems, remove malfunctioning hardware and install new parts.
● Check systems software and date integrity.
● Perform all repairs with utmost concern for customer privacy.
● Resolve selected issues with smartphones and tablets.

SKILLS

Computer Programming / Coding0%
Logical Thinking & Problem-solving0%
Soft Skills0%
Patience & Attention to Detail0%
Written Communication0%
Business-savvy0%
Interpersonal Skills0%
Curiosity0%

TESTIMONIALS



CONTACT ME



Please feel free if you would like to have a chat.

Hours:

Mon-Fri: 8am – 5pm
Sat-Sun: 8am – 12am

Phone:

(+61) 434 673 110

Address:

14 Turnstone St, Doreen, VIC 3754

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